Please note there might be an increase in the processing and shipping timeframe for orders placed during this holiday season or peak wedding season; we thank you for your patience!

We recommend upgrading to Priority Shipping for time-sensitive orders.

Estimated Shipping Times

	Cost	Ships from warehouse in:	Delivered in:
Standard Shipping	Free	3-5 business days	2 to 4 weeks depending on location
Priority Shipping  Tracking Number	$2.99	1-2 business days	2 to 4 weeks depending on location with tracking number
Express Shipping	By Weight	3-5 business days	10-21 business days after date shipped

*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship outside this timeframe.

We may split your order into multiple shipments to ensure you receive your products as soon as possible.We send our bridal robes all over the world using an international delivery service.

The time it takes for your order to arrive varies on your location, and how fast your local postal service is.

Skyla Rosee is not responsible for missing packages due to an invalid or old address provided by the customer or a request for a change too late in the shipping process. Skyla Rosee isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships(if Priority Shipping is Selected)

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation. Personalised items with embroidery require up to 14 days to dispatch.

Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

An item may be returned if it is sent back:

• unworn
• unwashed
• with original tags and packaging intact
• free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund.

Change of mind policy we are happy to offer a store credit for the cost of the items.

Customers are responsible for all return shipping fees. No return form in necessary; all we need with the package is a note including the order number and name associated with the order. Skyla Rosee is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return. All items on sale are final sales and no exchanges or refunds will be given unless the product is deemed faulty. Any customised, printed or embroidered items including sashes and robes are final and can not be returned or exchanged.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

Our return address:

Skyla Rosee

18-22 Langford Street

Pooraka 5095 SA AUS